Returns
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
- Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no penalties applied by us for returns
- Our original shipping charges are refundable
- You are responsible for the charges of the return shipping
- For orders outside the EU we do not refund customs, taxes, duties and fees applied by the authorities in your country
How do I return?
- Send an email to customercare@lucianobarbera.it including your order number and email address, specifying the items you would like to return
- You will receive a confirmation email with the shipping guidelines once the return request is approved
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
To start the return process for your order, please send an email to customercare@lucianobarbera.it including your email address or phone number and the order number below.